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Support
home
Faculty/staff
supported hardware and software
Supported Software
What
does supported mean
Limited
support
We'll try but no
guarantee
Unsupported
What
we don't do
Alternatives
to ITS support
Where
else can you turn
Peripherals
Basic installation
only
Personal
or home computers
What we can help
you with
Networked
services
To what can I connect
Communications
News and upcoming
events
Partner
organizations
Formally allied
with Macalester
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POLICY ON SERVICE TO PARTNER ORGANIZATIONS
ITS recognizes partner organizations as a valuable part of the
College’s
educational mission. Partner organizations are those non-profit, educational
organizations with a sustained, significant and generally recognized relationship
to the College but which are not part of Macalester’s formal organization.
Basic IT services will be provided to non-profit, educational partner organizations
based on campus. These include those services whose marginal cost (staff time,
facility use, etc.) is low enough not to compromise the complete information
services provided to regular College departments. Data networking will be provided
where infrastructure, such as hubs, switches and data wiring, already exists
and where the organization abides by published minimum specifications for network-capable
equipment. Local telephone service to an on-campus location, long distance telephone
service and data equipment purchases, such as computers, are the financial responsibility
of the partner organization. Particularly expensive or rationed services—such
as data networking where infrastructure does not already exist—are not
available
to partner organizations. More specific agreements may be negotiated with each
organization.
For-profit enterprises in contractual relationship with the College will provide
their own IT services or reimburse the College where appropriate. Reimbursement
may be folded into regular contract negotiation.
APPENDIX
EDUCATIONAL PARTNER ORGANIZATIONS
Examples: Minnesota Institute for Talented Youth, summertime
educational institutes.
Services available: Local telephone service servicing an on-campus site on a
charge-back basis, long distance service on a charge-back basis, consultation
of limited duration, data network privileges if wiring and infrastructure are
already present and account users are on campus for a substantial period of time,
computer support as time is available.
In all cases, such arrangements must be agreed upon well ahead of time. Remote
access to on-line resources will not be supported and partner organizations needing
such service should open an account with an Internet service provider. Educational
partner organizations may purchase computers for institutional use through ITS.
ORGANIZATIONS RELATED BY CONTRACT
Examples: Bon Appetit, American Security, construction contractors.
Services available: Limited consultation by the ITS Help Desk.
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