Technology Help

Enter an ITS Help Desk ticket or search the FAQ for solutions to technology problems. Send an email, call or chat with a consultant to ask for help.
651-696-6525
Humanities 314
helpdesk@macalester.edu (email or chat)
www.macalester.edu/its/

✓ Go to www.macalester.edu/its for technology help

Wireless and wired Internet Connection

Use the wireless key (password) to connect to Macalester-student. Pick up a free Ethernet cable at the ITS Help Desk to get the fastest wired connection. All devices (computers, laptops, smartphones, tablets, iPads, and game consoles) must be scanned and registered before connecting to the Internet.

✓ Remember wireless password
✓ Pick up free Ethernet cable
✓ Register laptop, smartphone, game console for Internet use

Google Apps, 1600grand, Moodle

Accessing accounts and services, like Google Apps, 1600grand, Moodle, requires a Macalester username and password. Be prepared—should you ever forget your password by setting up the option for self-service password reset.

Faculty, Registrar, Dean of Students, and ITS are just a few of the departments on campus that send vital information to your inbox. Check your email often!

Campus phones

Use a public campus phone to dial 911 and any campus or local phone number. If you want a telephone with local dialing service (with or without voice mail) for your room, all you have to do is ask! There is no charge for this service.

Use Macalester's online directory to find a campus phone number, email address, or office location. Check out dialing instructions to find out how to make calls with campus phones.

✓ Request phone for res hall room
✓ Search online directory for people and offices

Public computer labs and printers

Use a computer at one of the public computer labs on campus to check your email, write a paper, practice a foreign language, or edit a movie. Some are open 24 hours. Printing is also available. If you've got your own computer, be sure to record the serial number in My Inventory.

✓ Locate the nearest public computer lab

✓ Keep track of my stuff in My Inventory at Macalester

Software

Software Download has what you need for class. Find out how to purchase MS Office at a discount.

Emergency and Safety Information

Register your mobile-phone number and/or email address with the college's Emergency Notification System, Mac Alert, and receive critical campus safety information. Check with your service provider for text messaging rates.

Should you accidentally call 911 from a campus phone, please stay on the line and tell the operator you misdialed. It is the policy of 911 to follow up on all calls, unless confirmed otherwise.

Technology Policies and Guidelines

• Information Technology Responsible Use Policy Find out what it means to be a responsible user of technology services.
• Filesharing Guidelines Find legal resources for online movies, television shows, and music
• Digital Copyright Violations Policy When students violate copyright laws, owners take action. Find out why what you don't know may hurt you.