ITS Help Desk

The ITS Help Desk provides support for computer problems to members of the Macalester community. If you are experiencing a computer, network or Internet-related problem, or have a question about computing at Macalester, contact the Help Desk for assistance.

Contact Us

E-mail us at helpdesk@macalester.edu
Online Work Request Form
Call us at (651) 696-6525
Walk-ins are welcome in Humanities 314

If the Help Desk account is offline, please send us an email or call us at 6525. This service is currently in testing, so we cannot guarantee coverage.

Hours of operation

The standard Help Desk hours are:

Monday through Thursday: 8:00 AM to 9:00 PM
Friday: 8:00 AM to 5:00 PM
Sunday: 4:00 PM to 9:00 PM
Closed Saturdays and Holidays

Supported Applications and Activities

If you have a College-owned computer and you are working with a supported application or service, we will work with you to solve the problem as quickly as possible. Due to limited resources, the Help Desk cannot support every software application and computing activity.

We also work to ensure that student-owned equipment meeting our minimum system baselines can access the campus network, the Internet and e-mail. For other equipment and problems we can suggest alternative resources that may be able to answer your questions.

Macalester College · 1600 Grand Avenue, St. Paul, MN 55105 USA · 651-696-6000
Comments and questions to ITS Web Group