Voice Mail

Your Toolbox

Information Technology Services
Humanities 314
651-696-6525
651-696-6778 (fax)

Faculty and staff are set up with a voice mail account that will pick up unanswered calls after three rings or when the line is busy.

Students living in residence halls or on-campus houses may request a phone and voice mail.

CallPilot Guides

Voice mail features

  • Store up to 20 minutes of messages for 30 days.
  • The telephone number of the caller is announced as part of the message envelope, when the call is from off campus.
  • Ability to restore deleted messages before ending current session.
  • Control when and if you decide to block messages, usually during an extended absence or vacation.

Accessing voice mail for the first time

FROM YOUR CAMPUS PHONE

  1. Press Message or dial 6666.
  2. When prompted for your voice mailbox, press #.
  3. When prompted enter your initial password, followed by #. Your initial password starts with 1 2 followed by your mailbox number, for example, 1 2 X X X X.
  4. Enter a new password. Passwords can be 4–16 digits. You will be prompted to enter your new password again, followed by #.
  5. Record your Personal Verification, e.g., your name.

GUIDELINES FOR CHOOSING A PASSWORD

To better protect your privacy, the new voice mail system will not allow subscribers to establish an “easy to guess” password. To comply with the security rules your new password must be at least 4 digits long and cannot:

  • Be your extension number.
  • Be a consecutive ascending or descending numeric sequence (e.g., 12345, 54321).
  • Repeat a numeric sequence (i.e. 121212).
  • Have a single digit repeated more than two times in a row (i.e. 11111).

RECORD A PERSONAL GREETING

Record an optional personal greeting Should you choose not to record a personal greeting, a standard greeting will be used.

Sample voice mail greetings

PERSONAL VERIFICATION SAMPLE

Your name and extension: Andrew Carnegie extension 6168.

YOUR STANDARD GREETING

[Personal Verification] is not available to take your call. Please leave a message at the tone.

EXTERNAL GREETING SAMPLE

All callers hear the external greeting when no internal greeting is recorded.

Hello. You’ve reached the voice mailbox of [your name] at Macalester College. I am sorry I can’t take your call right now, please leave me a message at the tone and I will get back to you. To by-pass this greeting in future, press #. Thank you.

INTERNAL GREETING SAMPLE

Hello. You’ve reached the voice mailbox of [your name] in the [your department]. Please leave me a message and I’ll get back to you. Thank you.

TEMPORARY GREETING SAMPLES

Set a temporary greeting expiration date and when the temporary greeting expires, your callers hear your external or internal greeting.

  • Where callers are blocked from leaving a message: Hello. Today is Monday, [date] and I will be out of the office until [date]. Should you need immediate assistance, please contact (person/department) at extension XXXX.
  • Where callers are NOT blocked from leaving voice mail message: Hello. Today is Monday, [date] and I will be out of the office until [date]. Please leave me a message and I will return your call. Should you need immediate assistance, please contact (person/department) at extension XXXX.

Voice Mail FAQ

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