STAFFING & SUPPORT

The Library Computer Lab's student employees are trained to provide technical assistance to lab users. They can offer help with basic software issues and can offer helpful suggestions for resolving basic hardware issues when working on computers and other equipment in the lab.

- Contact the Lab Desk by phone at x6538
- LAB COMMENT/QUESTION FORM (respond within 24 hours)

The library staff at the public service desks are also available to provide support on equipment and software available in the library. The Reference and Circulation Desks are located on the main level of the library. The Systems Librarian office is located on the west end of the computer lab. Staff at the reference desk are also available to provide assistance by phone.

- Contact the Systems Librarian (x6522 or joslin@macalester.edu)
- Contact the Reference Desk staff by phone at x6618
- ASK LIBRARY STAFF A QUESTION (respond within 24 hours)

ITS Computer Help Desk

COMPUTING HELP DESK -

Contact the ITS COMPUTING HELP DESK for assistance. Use the Help Desk's web form to log your question/problem online or call x6525.



GOT A SPECIFIC QUESTION?

WHERE TO GET HELP WITH SPECIFIC ISSUES
A number of specific support resources are available to library computer lab users both within the library and around campus:

I need help with...

   (each opens in new window)

    - Accessing Library Resources
    - General Campus Computing Issues
    - Web Page Issues
    - Scanning/Multimedia Issues
    - Software Assistance