Distributed Reference Service

PRESENTER:
Sue Davidsen, Director of Library Services, Walden University

SESSION DESCRIPTION:
Walden University enrolls students all over the world in many time zones. To meet this support challenge, the university library has instituted a distributed reference service that includes librarians living and working throughout the U.S. and in Europe. Sue Davidsen, Director of the Walden University Library will describe how the distributed reference network works, the software utilized, and the successes and challenges of managing from a distance.

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