AskMN: The Librarian Is In - Minnesota's Cooperative Digital Reference Service

Carla Pfahl, AskMN Coordinator, MINITEX Library Information Network; Christine Clifford, Senior Web Services Librarian, Hennepin County Library System, and Sue Gray, Reference / Circulation Librarian, College of St. Catherine

SESSION DESCRIPTION: is the 24/7 statewide cooperative digital reference service for Minnesota that began in March, 2008 with eight participating libraries. Working from either a public queue or academic queue, AskMN librarians provide real-time online assistance using chat to help patrons from across the state with their information requests. Learn about first-hand experiences with AskMN and working in a cooperative service. You'll hear from librarians who have participated in this statewide service.