Contact Us

Directories
Finding a phone number

Residential Student Telephone
Services
Using your dorm phone

Staff & Faculty Telephone & Voice Mail Information
Using your office phone

Voice Mail
Accessing your mailbox

Broken Phones
Reporting problems

Frequently Asked Questions
Answering many common questions

Other colleges in the area
Calling other Minnesota colleges

Telecommunications
Humanities, Room 316
651-696-6566

Frequently Asked Questions

Relevant to Staff, Faculty and Students

Q How do I access my voice mailbox from off campus?
A Dial 696-6666 press *, then your voice mailbox number (same as your extension, unless you share your phone) input your passcode.

Q How do I change my voice mail greeting?
A Access your voice mailbox, press 4 (Personal Options), then 3 (Greetings) and follow the prompts.

Q How can I find someone’s phone number?
A The on-line directory on the Macalester home page
-or-
during business hours, the campus switchboard, x6000
-or-
our 24 x 7 automated directory, x6777 (only transfers you, doesn’t give the phone number).

Q Why can't I find a student's phone number, and I'm positive the student is here?
A The student may have requested that his/her number not be released. To confirm, call the switchboard at x6000.

Q Why is my call to area code 612, 763, or 952 not going thru?
A Those area codes are in our local area. Dial 9 + area code + number.

Q Why is my call to area code 507 or 320 not going thru?
A Those area codes have numbers in our local area; therefore you don't need to dial a 1 before the number. Dial 9 + area code + number.

Q Why is my message light flashing,and I have no messages?
A If you share your phone, your roommate or officemate may have messages. If not, it may just be slow in deactivating. If it does not stop flashing in a few minutes, call x6566 and request that your message notification be turned off.

Q I forgot to exit voice mail by pressing the * key, and now I can't access my voice mailbox?
A Wait a few minutes and you should be able to access.

Q Can I retrieve a voice mail message that I just deleted?
A No

Q Can I make long distance or calling card calls from the hall/security phones?
A Yes; by using a calling card.; don’t forget to dial a 9 first.

Q Where is the Information Technology Services (ITS) Help Desk?
A Humanities Room 314, Extension 6525

Relevant to Staff and Faculty only.........

Q How do I make an international call?
A Dial 9 + 011 + country code + city code (if applicable + number www.countrycallingcodes.com is a great resource for country and city codes

Q How do I reach directory assistance?
A Dial 9 + 411

Q I’m unable to fax or make a long distance call, why?
A The fax machine or telephone you are using may require an authorization code. Authorization codes are assigned to departments for security purposes. If you were not given a code, check with your department coordinator. Please call Telecommunications, x6566, for further assistance.

Q How do I transfer a call?
A press transfer, dial the on campus 4 digit extension, press transfer

Q How do I make a conference call?
A call the first party. or receive a call, press conference, dial the next party (on or off campus)
press conference, continue until all parties are on (can have 6 people including yourself)

Macalester College · 1600 Grand Avenue, St. Paul, MN 55105  USA · 651-696-6000
Comments and questions to ITS Web Group