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Good Business

Conversations with six alumni who use their entrepreneurship to support uncommon enterprises for the profitable common good

by Jack El-Hai
Hugo Ciro '87 | David Schoenwald '71 | Gretel Figueroa Guzmán '95 | Patrick Condon '92 | Audrey Arner '73 and Richard Handeen '73

Hugo Ciro '87,
coffee importer, Victoria, British Columbia

'I personally know the names of hundreds of people who benefit from our relationship, in Colombia, Bolivia and Peru.'

Coffee is the second-biggest traded commodity in the world, after oil. In 1997, the Colombian-born Ciro co-founded Level Ground Trading, Ltd., a coffee wholesaler in British Columbia that buys from grower co-ops in Colombia and Bolivia without using middlemen or brokers. The firm focuses on building opportunities for economically disadvantaged producers, helping them expand and elevating coffee growing to a more sustainable activity. To assure that growers can earn a good living wage, Level Ground pays them substantially higher prices than those common in the world marketplace, currently about $1.35 per pound, a practice that has not stopped the company from increasing its annual sales by 40 percent per year to reach its current level of about $2 million. Ciro travels to visit growers three or four times a year to build on their relationships. His company recently added dehydrated tropical fruit and cane sugar to its offerings, and it is considering further diversifying with other commodities, such as vanilla and tea. Some 315 retailers throughout North America sell Level Ground products.

How he began: "At Macalester I studied economics and business, and I've always had a bit of an entrepreneurial bug. I immigrated to Canada in 1990, married a Canadian and soon began working on my desire to make a difference for people in poor countries, primarily in my own. I have family who live in poverty in Colombia. I got together with like minds and started a company with the mission of trading fairly and directly with small-scale farmers in developing countries. We roast their coffee and then handle the distribution."

Why he does this: "We see ourselves as market-makers for their products, and as their representatives in the North American marketplace. And we offer our customers an ethical choice. Our operation is very transparent, and we don't mind telling people about our finances. We also like to tell the story of where coffee comes from. We don't put 'Made in Canada' on our bags--we explain that the coffee comes from the labor and toil of hundreds of farmers. So we connect the consumer with the producer, and I think that is a good way to do business. It benefits people on both ends. Most customers buy our coffees because they are of very good quality--we roast our orders every day--but people also feel free about buying our coffee because they like partnering with us in our direct relationship with producers."

What he gets out of it: "I get the satisfaction of contributing to the improvement of the lives of people in producing countries. I personally know the names of hundreds of people who benefit from our relationship, in Colombia, Bolivia and Peru. And I know we make a difference in their lives, especially in the lives of students. The coffee cooperatives use the premiums we pay to fund 200 scholarships for kids who otherwise might be picking coffee or worse. Another satisfaction for me is the opportunity to show that it is possible to do fair trade and still run a profitable business. I have the privilege of telling and showing people that fair trade is a very good way of doing business, and that is a win-win."

David Schoenwald '71,
mutual fund manager, Melville, N.Y.

Schoenwald manages the New Alternatives Fund, the nation's first environmentally focused mutual fund and one of the first to practice socially responsible investing. The fund, which Schoenwald founded in 1982, invests in companies in the wind, solar-power and alternative-energy industries. The son of a social worker and a longtime activist in the American Civil Liberties Union, Schoenwald formed the fund after previously working as a newspaper reporter, attending law school and providing legal services to the poor. Although he had done some legal work with securities filings, he had never managed any investment fund before launching New Alternatives, whose assets now amount to over $50 million. For his investors, many of them environmentalists and long-term customers, Schoenwald has produced an annualized return of 3.71 percent during the oscillating investment market of the past five years.

'Managing the fund gives me a way to express my interest in social responsibility and the environment.'

How he began: "At first I got involved with groups of socially involved investors, who held their first meetings during the '80s in small conference rooms at Columbia University. Now they meet in grand hotels where you have to dress up to attend the meetings. The big brokerage firms see socially responsible investing as a niche to get into, and the spirit that people had at the beginning is no longer so apparent. I started out investing in American solar and clean-energy companies. But many of those went bankrupt, which was a real bummer. My only option was to invest overseas--in Denmark, Spain, Australia, Japan and New Zealand--where there is greater interest."

Why he does it: "I came to Macalester during the Vietnam War, at a time when everyone was politically attuned. I was a philosophy and English major. We went to voter registration organizing in Mississippi and went out to protest the war. Later, while I was working in private law practice with my father, we decided to start this fund. It was just after the time we had a series of oil shocks. There was a big fuss over nuclear power, with people chaining themselves to the fences of nuclear power plants. These were times when energy was a big issue, and because I come from a general liberal background, I decided it was time to try investing in alternatives. My rationale was that there wasn't anyone else doing it, and it is viewed as socially responsible by people who are involved in the larger social responsibility movement."

What he gets out of it: "Managing the fund gives me a way to express my interest in social responsibility and the environment. I can show my political attitude in a way that lets me make a living. It's hard at this point for me to think of anything else I can work at."

Gretel Figueroa Guzmán '95,
relationship manager, Women's World Banking, New York

'I was never interested in helping Bill Gates become richer.'

Figueroa Guzmán, who grew up in St. Louis as the child of Guatemalan parents, works for New York-based Women's World Banking, a nonprofit network of 36 institutions around the globe that assist low-income women who operate small businesses. WWB helps its member institutions offer loans and financial knowledge to women entrepreneurs to enable them to expand their businesses. So far the organization has helped provide microloans averaging $356 to more than 580,000 clients. Figueroa Guzmán is in charge of WWB's relationships with its Latin American and Caribbean affiliates, particularly ones in Brazil and Bolivia. She travels extensively, providing financial and microlending expertise, much as someone working for a management consulting firm might. In addition, she sometimes helps the affiliate lobby its local government for changes in the law that would help grow the market of financial services for small women-run enterprises.

How she began: "At Macalester I had a triple major in economics, anthropology and international studies. After college I began working for Prodem, a microfinance organization, in Bolivia. After a year of working with them and watching the industry in Bolivia grow, I tried to get conventional banking experience that would be useful to contribute to the next stage of development of microfinance, but I went through the interview process and learned that people advance in that industry by working longer and longer hours and making bigger and bigger deals. Their motivation is making wealthy people wealthier. So, instead, I went to work for Oxfam in Europe. I got my graduate degree [an M.P.A. from Princeton], then started working as a program officer for Pro Mujer, an international microfinance organization with programs in Latin America. I came on with WWB, a much larger organization, in 2001."

Why she does it: "I was never interested in helping Bill Gates become richer. Through WWB we assist people who are sweeping the streets to have the money to buy a pushcart or wheelbarrow to pick up more refuse. There's always a challenge ahead, another level they can rise to, and we give them the capital they need to grow and improve their livelihoods. There's a large underserved community of people without access to conventional banks. We go for the people who need us the most. As for the affiliates we work with, we try to help them hold onto their main principles as they grow. They're sometimes under a lot of pressure to dilute their social mission."

What she gets out of it: "It's enormously satisfying. I have friends who work the same incredibly long hours for a larger paycheck. But I feel I have a better purpose, to make smaller institutions stronger, to push people's thinking that poor people are really bankable and that their businesses work. My days are never the same, and I know at the end of the day that what I do makes a huge difference for women everywhere."

Patrick Condon '92,
entrepreneur, Denver, Colo.

Condon, an economics and history major, founded Finished Basement Co., a design-build firm specializing in basement finish, in 1998. The rapidly growing company now has 28 employees in Denver, 7 more in its newly added Eagan, Minn., office and annual sales of more than $10 million. What makes the company distinctive, Condon says, is a culture that seeks to bring out the best in people.

'I look at our role as a company as an opportunity to have a positive impact on people's lives.'

How he began: "In the first three years, we had incredible growth. We had a ton of press for pioneering the basement finish industry. But we also had a dark side, if you will. We had some homeowners who weren't really happy, and internally we had a lot of conflict between departments. So we had a company retreat. It wasn't really intentional but the retreat was the birthing of our company culture. We really take time to develop people, coach them, push them to do better work. We demand accuracy, timeliness, organization and complete work--we have a credo that we live by--and all of this has a very positive impact on people's lives. [For example], we want to 'be unreasonable.' What we're saying is that we'll actually finish the job on time--that's 'unreasonable' in the construction industry. We also want to respect and empower others to fulfill [the credo]."

Why he does this: "From a financial standpoint, the objective of the company is to turn a profit. But I look at our role as a company as an opportunity to have a positive impact on people's lives. I've had people outside our company, like our tradespeople, tell me that they're happier because of the demands we've put on them for performance and for the support we've given them. Our employees, subcontractors, clients--they all feel the impact."

What he gets out of it: "One of the things that I got from my Mac education was seeing my life as a conduit for change within the world. A lot of my friends went on to work at nonprofits, joined the Peace Corps or went to work for labor causes. I chose to be an entrepreneur. For me, I can't think of making a bigger impact on the world than creating financial and personal growth for our employees and contractors. We directly impact the lives of hundreds of people a year, and as we grow our hope is to have a positive impact on tens of thousands of people.

"I talked to Garrett Boone, the co-founder of The Container Store. It's been ranked first, second or third in Fortune magazine's annual list of '100 Best Companies To Work For' for five years in a row. The Container Store is one of the most profitable retail outlets in the country. They pay their employees twice the average rate, give them 10 times the training and create a positive environment for everyone. A cultural model like The Container Store is what we're emulating."

(c)KEN METER

Audrey Arner '73 and Richard Handeen '73,
sustainable farmers, Montevideo, Minn.

Just outside Montevideo, encircled by fields of conventionally grown soybeans and corn, lie the 270 acres

of Moonstone Farm, owned by Audrey Arner and Richard Handeen. For the past 12 years, Moonstone has produced grass-based beef using methods of cattle raising that hearken back to the old nomadic traditions of managing animals grazing on pastures instead of feeding them dry grains. The result, Arner and Handeen believe, is beef that is nutritionally superior to the grain-fed variety. In addition, Arner and Handeen strive to practice what they call perennial polyculture, an effort to improve the land and build the financial health of their business by increasing the diversity of their harvest, reducing topsoil erosion and ending annual seeding. They market their produce directly to about 200 individuals, families, retailers and restaurants, half of them in the Twin Cities. In late 2004, Arner and Handeen represented the Minnesota-based Land Stewardship Project at Terra Madre in Turin, Italy, the first world meeting of sustainable and environmentally friendly food growers.

'This has everything to do with the quality of food and the pleasures of the table.'

Arner on how they started: "We became interested in reconnecting with the land as part of the '70s back-to-the-land movement, and in 1973 we began farming on land that Richard's great-grandparents had homesteaded in 1871. It was a time of social upheaval that helped propel us to a land-based lifestyle. Our farm was then like the others around us: part of a vast rotating culture of corn and soybeans. That provided us with a decent living for a number of years, but we wanted to live more in keeping with our values. So we changed to organic production, but we were still raising traditional row crops. We were witness to the increasing use of fossil fuels and the erosion of the topsoil. To address those problems, we saw that we needed to learn the lessons of the prairie as it existed before the arrival of Europeans to this part of the world. We made the change to grass-based cattle production beginning in 1992."

Arner on why they do it: "We want to leave the land in better shape than it was when we encountered it. But we're also working in the service of the people who benefit from our food. This has everything to do with the quality of food and the pleasures of the table."

Handeen on what they get out of it: "A lot of the direct personal reward comes in our contact with other farmers who are on the same path as ours. When we're learning together or interacting with the people and businesses who buy our products and are enthusiastic about what we're providing, we realize that these are not abstract relationships. They're real."

Jack El-Hai is the author of The Lobotomist: A Maverick Medical Genius and His Tragic Quest to Rid the World of Mental Illness, a biography of pioneer psychosurgeon Walter Freeman.