Travel Assistance

Macalester College provides benefit eligible employees, their spouses/domestic partners, and dependent children access to a worldwide travel assistance program through New York Life’s Secure Travel. This coverage is paid for you in full by Macalester. This unique emergency medical and personal assistance program protects you 24 hours a day, 365 days a year whenever you travel more than 100 miles from home.

Coverage

Pre-Trip Planning	Immunization requirements Visa and Passport requirements Embassy/consular referrals Foreign exchange rates Travel advisories and weather conditions Cultural information
Traveling Assistance	24-hour multilingual assistance and referral to interpretation and translation services Referrals to physicians, dentists, medical facilities and legal assistance providers Arrangements for payment of medical expenses up to $10,000 if required prior to treatment Emergency cash advances, up to $1,500 Advancement of bail
Emergency Assistance	Emergency evacuation and repatriation, when medically necessary; arrange and cover the cost of transportation to the nearest adequate medical facility Travel arrangements for the return of a travel companion or children under age 18 who are left unattended due to the covered person’s medical emergency Cover round-trip transportation as well as accommodations, up to $150 per day for up to seven days, for a family member or friend to visit a covered person who is hospitalized more than 100 miles away from home for more than seven days Arrange and cover the costs associated with returning a deceased person’s remains to his or her place of residence for burial Emergency message relay, toll-free Assistance with making emergency travel arrangements

Accessing Services

Next time you or your family members are traveling and need emergency assistance, remember to use these numbers:

Call: 1-888-226-4567 (within the U.S. or Canada,); For other locations, call collect at 1-202-331-7635. Callers should indicate they are a member of group #57
Fax: 1-202-331-1528
Email: ops@us.generaliglobalassistance.com
Policyholder name: Macalester College
Policy #: OK970585

One simple phone call puts you in touch with New York Life’s highly-trained staff who will ensure your call is handled promptly, and will even coordinate with your medical benefit plan.

All services must be provided and arranged by New York Life’s Secure Travel under the contract with Generali Global Assistance (GGA). No claims for reimbursement will be accepted.

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Travel Assistance