Travel Assistance

Macalester provides benefit eligible employees worldwide travel assistance program through New York Life’s Secure Travel. This coverage is paid for in full for you by Macalester. This unique emergency medical and personal assistance program protects you 24 hours a day, 365 days a year whenever you travel more than 100 miles from home. Services are provided and benefits are arranged through New York Life’s service provider, Generali Global assistance (GGA).  Service is a phone call away, 24/7/365.  In an emergency you can even call collect.  GGA must be contacted at 1-888-226-4567 from the U.S. and Canada, or collect at 1-202-331-7635 from other locations to obtain all services and benefits.

New York Life’s Secure Travel Services are available to benefit eligible employees, their spouses and children (under age 26).  The travel assistance program can be accessed with one simple phone call to the number on your New York Life’s Secure Travel card (see the Emergency Travel Assistance Brochure in Resource Documents).

Key Benefits include:

Pre-Trip Planning
  • Immunization requirements
  • Visa and Passport requirements
  • Embassy/consular referrals
  • Foreign exchange rates
  • Travel advisories and weather conditions
  • Cultural information
Traveling Assistance
  • 24-hour multilingual assistance and referral to interpretation and translation services
  • Referrals to physicians, dentists, medical facilities and legal assistance providers
  • Arrangements for payment of medical expenses up to $10,000 if required prior to treatment
  • Emergency cash advances, up to $1,500
  • Advancement of bail
Emergency Assistance
  • Emergency evacuation and repatriation, when medically necessary; arrange and cover the cost of transportation to the nearest adequate medical facility
  • Travel arrangements for the return of a travel companion or children under age 18 who are left unattended due to the covered person’s medical emergency
  • Cover round-trip transportation as well as accommodations, up to $150 per day for up to seven days, for a family member or friend to visit a covered person who is hospitalized more than 100 miles away from home for more than seven days
  • Arrange and cover the costs associated with returning a deceased person’s remains to his or her place of residence for burial
  • Emergency message relay, toll-free
  • Assistance with making emergency travel arrangements

Using New York Life’s Travel Assistance Services

Next time you or your family members are traveling and need emergency assistance, remember to use these numbers:

  • Call: 1-888-226-4567 (within the U.S. or Canada,); For other locations, call collect at 1-202-331-7635.  Callers should indicate they are a member of group #57
  • Fax: 1-202-331-1528
  • Email: ops@us.generaliglobalassistance.com
  • Policyholder name: Macalester College
  • Policy #: OK970585

One simple phone call puts you in touch with New York Life’s highly-trained staff who will ensure your call is handled promptly, and will even coordinate with your medical benefit plan.

All services must be provided and arranged by New York Life’s Secure Travel under the contract with Generali Global Assistance (GGA). No claims for reimbursement will be accepted.

Resource Documents