{"id":102,"date":"2017-11-13T02:41:42","date_gmt":"2017-11-13T02:41:42","guid":{"rendered":"https:\/\/www.macalester.edu\/facilities-services\/workorders\/"},"modified":"2025-06-16T15:23:01","modified_gmt":"2025-06-16T20:23:01","slug":"workrequests","status":"publish","type":"page","link":"https:\/\/www.macalester.edu\/facilities-services\/workrequests\/","title":{"rendered":"Work and Supply Requests"},"content":{"rendered":"<section class=\"link-group block-container\" >\n            <div class=\"link-group__heading-row\">\n            <div class=\"link-group__heading-container\">\n                <h2 class=\"base-lockup__heading\">Request Forms<\/h2>\n            <\/div>\n        <\/div>\n        <div class=\"link-group__links-row\">\n        <ul class=\"link-group__link link-group__link--\">\n        \t                <li class=\"link-group__link-item\">\n                    <a class=\"base-cta-featured\" href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=1d6da0e6417a4a778c86f822993aad34\" target=\"_self\">\n\t\t\t\t\t    Facilities Services Ticket (login required) \n\t\t\t\t\t    <svg aria-hidden=\"true\" class=\"base-symbol base-cta-featured__arrow\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t    <use xlink:href=\"\/wp-content\/themes\/macalester-2020\/dist\/svgs\/symbol-arrow.svg#icon\"\/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/a>\n                <\/li>\n                            <li class=\"link-group__link-item\">\n                    <a class=\"base-cta-featured\" href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=51dc780da1ed474db71d0d0040881891&amp;from=717b6663-bf9c-43be-8d98-b03d822174d0\" target=\"_self\">\n\t\t\t\t\t    Campus House Supply Order Form\n\t\t\t\t\t    <svg aria-hidden=\"true\" class=\"base-symbol base-cta-featured__arrow\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t    <use xlink:href=\"\/wp-content\/themes\/macalester-2020\/dist\/svgs\/symbol-arrow.svg#icon\"\/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/a>\n                <\/li>\n                    <\/ul>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"alert-box block-container\" >\n    <div class=\"alert-box__container\">\n        <div class=\"alert-box__content\">\n                <div class=\"alert-box__card\">\n                    <div class=\"alert-box__card-container\" >\n                        <div class=\"alert-box__card-inner\">\n                            <div class=\"alert-box__card-inner-content\">\n                                <h3 class=\"alert-box__card-heading\">emergency maintenance<\/h3>\n                                <p class=\"alert-box__card-copy\">Requests to address leaks, loud noises, smoke, or other urgently needed maintenance should be made by calling Facilities Services at 651-696-6278 during the business hours of 8am-4:30pm or Public Safety at 651-696-6555 after hours. Please be prepared to provide your name and contact info, the building name and room number, and a description of the issue needing attention.<\/p>\n                                <div class=\"alert-box__card-cta\">\n                                   <a href=\"\" target=\"_self\"> <\/a>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<h3 class=\"wp-block-heading\">Why use a ticket system?<\/h3>\n\n\n\n<p>Facilities Services asks that all non-emergency requests be entered in the ticket system. Making requests in this way ensures that there is a permanent record of the request and allows us to track what we are doing, who requested it, when it was requested, etc. Requests made via email, phone call, or face-to-face should also be entered as tickets to ensure the work is completed and properly tracked.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What can be requested through the ticket system?<\/h2>\n\n\n\n<p>Facilities Services is charged with maintenance, repair, and construction on campus. We are responsible for everything from sweeping the floors to managing new building construction. As a result, we manage a wide variety of customer needs. Below is partial list of the services that can be requested through the ticket system.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Carpet<\/li>\n\n\n\n<li>Custodial needs<\/li>\n\n\n\n<li>Doors<\/li>\n\n\n\n<li>Electrical issues<\/li>\n\n\n\n<li>Elevators<\/li>\n\n\n\n<li>Furniture (repair issues, moves, and requests for new furniture)<\/li>\n\n\n\n<li>Grounds and landscaping<\/li>\n\n\n\n<li>Leaks<\/li>\n\n\n\n<li>Lighting<\/li>\n\n\n\n<li>Painting<\/li>\n\n\n\n<li>Plumbing issues<\/li>\n\n\n\n<li>Project management and planning<\/li>\n\n\n\n<li>Safety concerns<\/li>\n\n\n\n<li>Security concerns<\/li>\n\n\n\n<li>Signage (wayfinding, building, and workstation)<\/li>\n\n\n\n<li>TEM requests (under $2500 or help with estimates, planning, etc)<\/li>\n\n\n\n<li>Temperature issues<\/li>\n\n\n\n<li>Trash, recycling, and composting<\/li>\n\n\n\n<li>Windows<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">When will my ticket be completed?<\/h2>\n\n\n\n<p>Tickets are normally completed in 10 to 14 days. Delays can occur if requests are incomplete, parts need to be ordered, the request is complicated or requires special funding, and during busy times such as the beginning and end of semesters. Tickets may be rejected if incomplete, funding is not available, or the request is not in keeping with the priorities and policies of Macalester College.<\/p>","protected":false},"excerpt":{"rendered":"<p>Why use a ticket system? Facilities Services asks that all non-emergency requests be entered in the ticket system. Making requests in this way ensures that there is a permanent record of the request and allows us to track what we are doing, who requested it, when it was requested, etc. Requests made via email, phone [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-102","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/pages\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/comments?post=102"}],"version-history":[{"count":28,"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/pages\/102\/revisions"}],"predecessor-version":[{"id":1647,"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/pages\/102\/revisions\/1647"}],"wp:attachment":[{"href":"https:\/\/www.macalester.edu\/facilities-services\/wp-json\/wp\/v2\/media?parent=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}