{"id":6215,"date":"2024-08-02T11:28:49","date_gmt":"2024-08-02T17:28:49","guid":{"rendered":"https:\/\/www.macalester.edu\/its\/?page_id=6215"},"modified":"2025-06-16T13:51:39","modified_gmt":"2025-06-16T19:51:39","slug":"cafe-mac-turnstile-faq","status":"publish","type":"page","link":"https:\/\/www.macalester.edu\/its\/student-technology-checklist\/cafe-mac-turnstile-faq\/","title":{"rendered":"Caf\u00e9 Mac Turnstile FAQ"},"content":{"rendered":"<section class=\"introduction block-container\" >\n    <div class=\"introduction__content\">\n    \t        \t<p class=\"introduction__copy\">To streamline access at Caf\u00e9 Mac, we\u2019ve implemented turnstile lanes featuring biometric technology for quick and easy entry. The system uses a simple hand-wave gesture for user identification. First-year students can complete the enrollment process in Kagin Ballroom on move-in day. After that, enrollment readers will be available at the Campus Center Information Desk and the Document Services Office for all students to access throughout the school year. Once enrolled, you\u2019ll be able to access Caf\u00e9 Mac with just a wave of your hand.<\/p>\n    \t    <\/div>\n<\/section>\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What happens during the enrollment process?<\/strong><\/h3>\n\n\n\n<p>You will be asked to present your Macalester ID as proof of identity. Upon confirmation, you will need to wave your hand at least three times across the enrollment reader. In less than a minute, your enrollment will be registered and ready for use at the turnstile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is my handprint stored?<\/h3>\n\n\n\n<p>Macalester has contracted our turnstile solution with CBORD, who uses IDEMIA biometric readers. Fingerprint images are converted to a template using a proprietary algorithm and stored as reference data in the form of 0\u2019s and 1\u2019s, created by a patented template generator. It is impossible to reverse-engineer these numbers back into a fingerprint image. After conversion, the original images are immediately discarded. Additionally, the initial fingerprint image is a partial scan, not a complete scan.<\/p>\n\n\n\n<p>For more detailed information on storage and privacy, please refer to the following documents:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.macalester.edu\/its\/wp-content\/uploads\/sites\/313\/IDEMIA-Biometric-Template-Storage-and-Privacy.pdf\">IDEMIA Biometric Storage and Privacy (PDF)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.macalester.edu\/its\/wp-content\/uploads\/sites\/313\/Discussion-of-the-Template-Type-Its-Inability-to-Be-Reverse-Engineered.pdf\">IDEMIA Explanation of How Fingerprint Images are Discarded (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How will this solution be rolled out?<\/h3>\n\n\n\n<p>While one turnstile remains available for MacPass ID use, we encourage everyone on a meal plan to enroll in the biometric system. This will provide a faster entry experience and reduce traffic in the Campus Center&#8217;s main entrance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What if I don\u2019t want to do this?<\/h3>\n\n\n\n<p>We will continue to offer a MacPass ID entry option, primarily intended for guests or individuals using credit card or other payment methods. For those on a meal plan, biometric access provides the fastest and most efficient way to enter Caf\u00e9 Mac.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What if there\u2019s an issue with the turnstiles when I try to access Caf\u00e9 Mac?<\/h3>\n\n\n\n<p>In the event of technical issues, staff will be on hand to assist with entry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If I use a wheelchair, will I access the turnstiles differently?<\/h3>\n\n\n\n<p>No, you won\u2019t need to access the turnstiles differently. The turnstile lanes are ADA accessible and designed to accommodate wheelchair users. You can use the biometric or MacPass ID lanes just like any other student.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if there&#8217;s an emergency evacuation of the building?<\/h3>\n\n\n\n<p>There are several emergency exit doors that service the Campus Center building; you will not have to exit via the turnstiles. Additional information on emergency preparedness and procedures can be found here: <a href=\"https:\/\/www.macalester.edu\/public-safety\/emergency-preparedness\/\">Emergency Preparedness &#8211; Public Safety<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do guests get through the turnstiles?<\/h3>\n\n\n\n<p>Guests should approach the staff member stationed near the turnstiles. The staff member will assist with the meal transaction and provide entry into Caf\u00e9 Mac.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Who do I contact if I have questions?<\/strong><\/h3>\n\n\n\n<p>Please contact the ITS Help Desk with any questions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone:<\/strong> 651-696-6525<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a href=\"mailto:helpdesk@macalester.edu\">helpdesk@macalester.edu<\/a><\/li>\n\n\n\n<li><strong>Self-Service Portal:<\/strong> <a href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=dfd65e4a1d2f49a68585bf09684d605d&amp;from=879456db-8332-4d8a-99dc-5227ea01ecce\">Submit a ticket<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions What happens during the enrollment process? You will be asked to present your Macalester ID as proof of identity. Upon confirmation, you will need to wave your hand at least three times across the enrollment reader. In less than a minute, your enrollment will be registered and ready for use at the [&hellip;]<\/p>","protected":false},"author":7,"featured_media":0,"parent":194,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6215","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/6215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/comments?post=6215"}],"version-history":[{"count":13,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/6215\/revisions"}],"predecessor-version":[{"id":8213,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/6215\/revisions\/8213"}],"up":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/194"}],"wp:attachment":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/media?parent=6215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}