{"id":9265,"date":"2026-08-14T11:31:06","date_gmt":"2026-08-14T17:31:06","guid":{"rendered":"https:\/\/www.macalester.edu\/its\/?page_id=9265"},"modified":"2026-08-14T11:34:37","modified_gmt":"2026-08-14T17:34:37","slug":"home2","status":"publish","type":"page","link":"https:\/\/www.macalester.edu\/its\/","title":{"rendered":"Information Technology Services (ITS)"},"content":{"rendered":"<section class=\"callout-feature-text block-container\" >\n    <div class=\"callout-feature-text__inner\">\n        <div class=\"callout-feature-text__container\">\n            <div class=\"callout-feature-text__feature-wrapper\">\n                <div class=\"callout-feature-text__feature-card\">\n                    <div class=\"base-lockup\">\n                                                    <span class=\"base-lockup__label\">ITS Help Desk<\/span>\n                                                                            <h2 class=\"base-lockup__heading\">Information Technology Services<\/h2>\n                                                                            <p class=\"base-lockup__copy\">We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.<\/p>\n                                            <\/div>\n                                            <div class=\"callout-feature-text__ctas\">\n                                                            <a class=\"base-cta-primary\" href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/\" target=\"_self\">help.macalester.edu<\/a>\n                                                                                <\/div>\n                                     <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<div class=\"cgs-app-container block-container\">\n        <div class=\"cgs-search-container\">\n    <div class=\"cgs-search-wrapper\">\n                <span class=\"material-symbols-outlined cgs-search-icon-left\" aria-hidden=\"true\">search<\/span>\n        \n        <label for=\"card-grid-search-input\" class=\"screen-reader-text\">Search tasks<\/label>\n        <input type=\"text\" \n               id=\"card-grid-search-input\" \n               placeholder=\"What ITS topic are you searching for?\"\n               class=\"cgs-search-field\">\n        \n                <button type=\"button\" class=\"cgs-search-submit-btn\" aria-label=\"Submit search\">\n            <span class=\"material-symbols-outlined\" aria-hidden=\"true\">arrow_circle_right<\/span>\n        <\/button>\n    <\/div>\n<\/div>\n\n        <div id=\"cgs-grid-results\">\n                    <section class=\"cgs-category-section\">\n                <h2 class=\"cgs-category-heading\">Find Help Now<\/h2>\n                \n                <div class=\"cgs-card-grid\">\n                                            <div class=\"cgs-card\" \n                             data-title=\"Visit&#x20;the&#x20;Help&#x20;Desk\" \n                             data-keywords=\"help&#x7C;desk&#x7C;in&#x7C;person&#x7C;in-person&#x7C;find&#x7C;tech&#x7C;support\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">help_center<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Visit the Help Desk<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Monday-Thursday: 8am-6:30pm | Friday: 8am-4:30pm | Saturday: 12pm-6pm | Sunday: 12pm-8pm<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/\" class=\"cgs-button primary\">Or Create a Ticket<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"Search&#x20;the&#x20;ITS&#x20;Knowledge&#x20;Base\" \n                             data-keywords=\"answers&#x7C;KB&#x7C;knowledge&#x7C;base&#x7C;guide&#x7C;how&#x7C;to&#x7C;instructions\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">document_search<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Search the ITS Knowledge Base<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Search across connection guides, software download guides, how-to guides, and more.<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/page\/knowledgebase?origin=sspTile&#038;from=58947593-f445-4f78-8d8a-3643fcd0e1f4\" class=\"cgs-button primary\">Search the Knowledge Base<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/section>\n                    <section class=\"cgs-category-section\">\n                <h2 class=\"cgs-category-heading\">Frequently Requested Help Topics<\/h2>\n                \n                <div class=\"cgs-card-grid\">\n                                            <div class=\"cgs-card\" \n                             data-title=\"Reset&#x20;Your&#x20;Password\" \n                             data-keywords=\"forgot&#x7C;password&#x7C;recover&#x7C;account&#x7C;reset&#x7C;lost\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">password<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Reset Your Password<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Recover your Macalester account if you have forgotten or lost your password.<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/sso.quicklaunch.io\/admin\/secured\/1582\/api\/launch\/6812\" class=\"cgs-button primary\">Recover Your Account<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"Connect&#x20;to&#x20;Wifi\" \n                             data-keywords=\"wifi&#x7C;connect&#x7C;device&#x7C;eduroam&#x7C;personal\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">wifi<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Connect to Wifi<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Trying to connect on campus? Trying to connect while visiting another campus? We have you covered!<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/solutions\/public-knowledge-base\/item\/KI%200118\/en\/\" class=\"cgs-button primary\">Wifi Connection Guides<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"Printing&#x20;at&#x20;Mac\" \n                             data-keywords=\"print&#x7C;paper&#x7C;MFD&#x7C;uniflow\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">print<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Printing at Mac<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Printers and multi-function devices are available at various locations on campus.<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/detail\/knowledgeitem?unid=71a29c59ac3b4bf297afe9e698ff282c\" class=\"cgs-button primary\">Printing Services Info<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                    <a href=\"https:\/\/macalester.us.uniflowonline.com\/\" class=\"cgs-link\">Log in to UNIFLOW Online<\/a>\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"Two-Factor&#x20;Authentication&#x20;&#x28;2FA&#x29;\" \n                             data-keywords=\"2FA&#x7C;two&#x7C;factor&#x7C;duo&#x7C;passkey&#x7C;auth&#x7C;code\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">mobile_unlock<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Two-Factor Authentication (2FA)<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Two-factor authentication (2FA) is required to access many online Macalester resources. <\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/tas\/public\/ssp\/content\/detail\/knowledgeitem?unid=b988509404834fb3858cb7c410f5f4cf\" class=\"cgs-button primary\">Two-Factor Setup Guides<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"Student&#x20;Computers\" \n                             data-keywords=\"student&#x7C;computers&#x7C;specs&#x7C;requirements&#x7C;recommended&#x7C;minimum\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">computer<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">Student Computers<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">We strongly recommend students bring their own laptop to campus. Macalester\u2019s Emergency Aid Program can provide assistance to students as well.<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/macalester.topdesk.net\/solutions\/public-knowledge-base\/item\/KI%200430\/en\/\" class=\"cgs-button primary\">Student Computer Specs<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"cgs-card\" \n                             data-title=\"AI&#x20;at&#x20;Macalester\" \n                             data-keywords=\"ai&#x7C;artificial&#x7C;intelligence&#x7C;LLM&#x7C;gemini&#x7C;chatgpt&#x7C;openAI&#x7C;anthropic&#x7C;claude&#x7C;generative\">\n                            \n                            <div class=\"cgs-card-inner\">\n                                <div class=\"cgs-card-content-top\">\n                                    <div class=\"cgs-card-header\">\n                                        <div class=\"cgs-card-icon-wrapper\" aria-hidden=\"true\">\n                                                                                            <span class=\"material-symbols-outlined\">robot_2<\/span>\n                                                                                    <\/div>\n\n                                        <h3 class=\"cgs-card-title\">AI at Macalester<\/h3>\n                                    <\/div>\n                                    <p class=\"cgs-card-description\">Generative AI is a topic that affects all areas of campus and impacts how we teach, learn, fundraise, and manage our daily responsibilities.<\/p>\n                                <\/div>\n\n                                <div class=\"cgs-card-content-bottom\">\n                                    <a href=\"https:\/\/www.macalester.edu\/its\/academic-technology-services-2\/ai-at-macalester-college\/\" class=\"cgs-button primary\">AI Guidelines and Tools<\/a>\n\n                                    <div class=\"cgs-support-links\">\n                                                                                                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/section>\n            <\/div>\n        <div id=\"cgs-no-results-fallback\">\n        <p>\n            Not finding what you need?<br \/> \n            <a href=\"\/search\/\" id=\"cgs-cse-dynamic-link\">\n                Try a full Macalester site search &rarr;\n            <\/a>\n        <\/p>\n    <\/div>\n<\/div>\n\n<script type=\"application\/javascript\">\n(function() {\n    const gridInitInterval = setInterval(function () {\n        if (typeof vueMounted !== \"undefined\" && vueMounted) {\n            initCardGridSearch();\n            clearInterval(gridInitInterval);\n        }\n    }, 200);\n\n    function initCardGridSearch() {\n        const searchInput = document.getElementById('card-grid-search-input');\n        const fallbackBox = document.getElementById('cgs-no-results-fallback');\n        const dynamicLink = document.getElementById('cgs-cse-dynamic-link');\n        if (!searchInput) return;\n\n        searchInput.addEventListener('keyup', function(e) {\n            const query = e.target.value.toLowerCase().trim();\n            const categories = document.querySelectorAll('.cgs-category-section');\n            let totalActiveMatches = 0; \/\/ Tracks globally across all columns\n\n            categories.forEach(section => {\n                let visibleCount = 0;\n                const cards = section.querySelectorAll('.cgs-card');\n\n                cards.forEach(card => {\n                    const title = card.getAttribute('data-title').toLowerCase();\n                    const keywords = card.getAttribute('data-keywords').toLowerCase();\n\n                    if (title.includes(query) || keywords.includes(query)) {\n                        card.style.display = \"\";\n                        visibleCount++;\n                        totalActiveMatches++;\n                    } else {\n                        card.style.display = \"none\";\n                    }\n                });\n                section.style.display = (visibleCount > 0) ? \"\" : \"none\";\n            });\n\n            \/\/ Toggle fallback display if search returns 0 results globally\n            if (totalActiveMatches === 0 && query.length > 0) {\n                fallbackBox.style.display = \"block\";\n                if (dynamicLink) {\n                    \/\/ Encodes inputs perfectly to pass through structural parameters safely\n                    dynamicLink.href = `\/search\/?q=${encodeURIComponent(query)}`;\n                }\n            } else {\n                fallbackBox.style.display = \"none\";\n            }\n        });\n    }\n})();\n<\/script>\n\n\n\n<section class=\"link-group block-container\" >\n            <div class=\"link-group__heading-row\">\n            <div class=\"link-group__heading-container\">\n                <h2 class=\"base-lockup__heading\">ITS Technology Checklists<\/h2>\n            <\/div>\n        <\/div>\n        <div class=\"link-group__featured-row\">\n        <div class=\"link-group__featured-inner\">\n            <div class=\"link-group__featured-inner-inner\">\n                <ul class=\"link-group__featured-link\">\n                                            <li class=\"link-group__link-item\">\n                            <a class=\"base-cta-featured\" href=\"https:\/\/www.macalester.edu\/its\/student-technology-checklist\/\" target=\"_self\">\n\t\t\t\t\t\t\t    Student Technology Checklist\n\t\t\t\t\t\t\t    <svg aria-hidden=\"true\" class=\"base-symbol base-cta-featured__arrow\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t    <use xlink:href=\"\/wp-content\/themes\/macalester-2020\/dist\/svgs\/symbol-arrow.svg#icon\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/a>\n                        <\/li>\n                                            <li class=\"link-group__link-item\">\n                            <a class=\"base-cta-featured\" href=\"https:\/\/www.macalester.edu\/its\/faculty-technology-checklist\/\" target=\"_self\">\n\t\t\t\t\t\t\t    Faculty Technology Checklist\n\t\t\t\t\t\t\t    <svg aria-hidden=\"true\" class=\"base-symbol base-cta-featured__arrow\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t    <use xlink:href=\"\/wp-content\/themes\/macalester-2020\/dist\/svgs\/symbol-arrow.svg#icon\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/a>\n                        <\/li>\n                                            <li class=\"link-group__link-item\">\n                            <a class=\"base-cta-featured\" href=\"https:\/\/www.macalester.edu\/its\/staff-technology-checklist\/\" target=\"_self\">\n\t\t\t\t\t\t\t    Staff Technology Checklist\n\t\t\t\t\t\t\t    <svg aria-hidden=\"true\" class=\"base-symbol base-cta-featured__arrow\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t    <use xlink:href=\"\/wp-content\/themes\/macalester-2020\/dist\/svgs\/symbol-arrow.svg#icon\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/a>\n                        <\/li>\n                                    <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9265","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/9265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/comments?post=9265"}],"version-history":[{"count":22,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/9265\/revisions"}],"predecessor-version":[{"id":9313,"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/pages\/9265\/revisions\/9313"}],"wp:attachment":[{"href":"https:\/\/www.macalester.edu\/its\/wp-json\/wp\/v2\/media?parent=9265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}