Whom to Contact When a Student Needs Assistance

To share non-emergency student concerns (academic, physical and mental health, class absences that are unusual for a student, and other concerns), please use the Student Care/Concern Referral Form. 

• For questions regarding available resources or how to best support the student: Hamre Center for Health and Well-being, 651-696-6275; [email protected]
• Press 2 (24 hour phone counseling): For immediate connection to a trained professional call 651-696-6275, then press 2
• Access Nurse (24 hour nurse triage): For immediate connection to a licensed medical provider call 651-696-6275, then press 3
• For notification of a health concern impacting a student: Dean of Students office, 651-696-6220; [email protected]

• Contact Macalester Public Safety: 651-696-6555, available 24/7/365; works closely with Macalester on-call professionals
• Press 2 (24 hour phone counseling): For immediate connection to a trained professional call 651-696-6275, then press 2
• Urgent/Emergency Resources to connect the student to directly:
  • Urgent Care for Adult Mental Health: 651-266-7900
  • Urgent or Emergency Care Resources
• For questions regarding available resources or how to best support a student: Hamre Center for Health and Well-being, 651-696-6275; [email protected]

• Living on campus: Residential Life, 651-696-6215; [email protected]
• Living off campus: Dean of Students office, 651-696-6220; [email protected]

• Luyen Phan, Director of International Student Programs, 651-696-6849; [email protected]

• Visit the Leave of Absence, Leave Extension, Withdraw from the College page for more information.
  Questions? Contact the Dean of Students office, 651-696-6220; [email protected]
• The Registrar can assist with transcript requests; 651-696-6200; [email protected]

• Student Financial Aid, 651-696-6214; [email protected]

• The Center for Disability Resources, 651-696-6748; [email protected]

• Academic Advisor
• Academic Programs and Advising, 651-696-6036; [email protected]
• Career Exploration, 651-696-6384; [email protected]

• Department Chair
• Academic Programs and Advising, 651-696-6036; [email protected]

• Title IX, Bias and Harassment Office, 651-696-6258; [email protected]
• Hazing, 651-696-6220; [email protected]

• Registrar’s Office 651-696-6200; [email protected]

• Donnie Brooks, Director of Athletics 651-696-6366; [email protected]

• What impacted students may experience:
  In the Immediate Term:
  • Witnessing illness or injury to loved ones or to their communities from afar
  • Loss of important data, belongings, or place of residence
  • Unexpected death of a loved one
  • Loss of or inconsistent contact with loved ones or limited opportunities to communicate
  • Visa / status concerns
  • Inability to return home / loved ones’ inability to visit
  • Witnessing destruction of known, symbolic, or sentimental sites or landmarks

  In the Long Term:

  • Difficulty making decisions
  • Difficulty identifying or making sense of emotions
  • News cycle addiction
  • Frustration with uninvited curiosity about their situation
  • Frustration with lack of space or time to process on their own terms
  • Feelings of alienation
  • Distancing from friends / acquaintances or changing social groups
  • Survivor’s guilt
  • Unresolved grief or lack of closure
  • Lack of focus, motivation, and reduced executive functioning
  • Sleep issues

    Check out these resources: Tip Sheet For Impacted Students (Hamre Center) | Quick Tools to De-Stress (The Jed Foundation) | Self Care Map (BEAM)

• Tips for staff and faculty supporting impacted students:
  • As much as possible, try to work with students to better understand their needs. In an emergency, please refer to Emergency Care , Find Help, or Whom To Contact.
  • Activation or distress can show up differently for every student and may be inconsistent. Sometimes a student’s behavior may not match your expectation of a response appropriate to the situation. Address changing behavior without taking things personally.
  • Participation and / or attendance may be a challenge during times of crisis. Acknowledge absences or delayed responses without judgement, and provide options and / or resource reminders in your communication with students of concern.
  • Check out this helpful resource from MN Private College Council:  Understanding the Footprint of Disasters: Applying Principles of Disaster Behavioral Health.

Student FAQ

• Do I have to share details of what I’m going through in order to receive help?
  • Resources are available to anyone for any reason. You are encouraged to provide only the details you feel comfortable sharing. Providing information about your circumstances can assure you are connected with the appropriate resources.
  • The Hamre Center for Health and Well-being and the Center for Religious and Spiritual Life (CRSL) both provide confidential staff support (counselors or chaplains) and resource options.
• I’m not able to take a leave of absence, but I’m not able to focus on my classes either. What should I do?
  • Loss of focus is normal in stressful situations. Consider talking with your professors directly, scheduling an intake appointment with the Center for Disability Resources, or scheduling a counseling appointment in the Hamre Center to discuss options and supportive resources.
• Can the Macalester Emergency Aid Program cover flights for my family members?
  • At this time, emergency aid does not cover flights for students’ family members. For more information about the Emergency Aid Program, and what types of expenses can be covered, please visit the Emergency Aid Program page.
• I’m directly impacted by a conflict / crisis, but I’m struggling to share my experience with my peers. I’m concerned about being misunderstood, judged, or treated unfairly if I share my perspective. How do I find support?
  • The Lealtad-Suzuki Center for Social Justice (LSC) and the Center for Religious and Spiritual Life (CRSL) are great resources for support and information. Staff are available for one-on-one meetings and to help you find or create spaces for intentional and meaningful conversations. For more information, contact: [email protected].
  • If you have experienced bias, harassment or discrimination, or believe you may have but aren’t sure and would like more support, you can submit a report and / or access helpful definitions and basic on the Bias Incidents and Discrimination webpage.