✓ Know how to contact ITS for technology help
Contact the ITS Help Desk for technology assistance. Check out our Self Service Portal to search our knowledge base for answers, chat, submit a ticket to ask for help.
macalester.topdesk.net | firstname.lastname@example.org | 651-696-6525 |
✓ Initialize your official Macalester College account
About 10 days prior to their start date, new staff are sent instructions on how to initialize their official Macalester account to their personal email address. | How to change or reset a forgotten Macalester password | password rules
✓ Request preferred name change (optional)
Macalester systems will use your preferred name as the system’s display name, like email and the online directory. Staff may request their preferred name be changed to something other than their legal name by submitting the Employee Personal Information Update Form (gform) or contact Employment Services directly at email@example.com. Once the request is submitted to update your preferred name, it may take several days for the update to migrate to Macalester systems that use it.
✓ Activate Google Workspace account
Activate your Google Apps Account by Accepting Google Terms of Service. Once activated, you can start using Gmail, Calendar, Drive, and other Google Apps for Education products. Sign in with your full email address: <username>@macalester.edu.
| mail.macalester.edu | list of accounts and services | <username>@macalester.edu |
✓ Set up Google’s 2-Step Verification
2-Step Verification can help keep bad guys out, even if they have your password. Signing in to your account will work a little differently. Whenever you sign in to Google, you’ll enter your password as usual. Then, a code will be sent to your phone via text, voice call, or our mobile app.
| Get Started wtih 2-Step Verification |
✓ Read email
Check your email often! Employment Services, Facilities Services, Communications & PR, and ITS are just a few of the departments on campus, not to mention your colleagues, that send vital information to your inbox. | mail.macalester.edu | Gmail (Google Play) | Gmail (App Store – Apple)
✓ Google Workspace Checklist for new users
Welcome to G Suite. To set up your new work space on your first day, complete the Day 1 Google Workspace Checklist. The Google Workspace Welcome Center offers resources and a roadmap for users to get to know G Suite. This Center contains details on the Learning Center, help guides for each app, switching guides, our new Sheets Coursera course, and more.
✓ Set up your VPN & Duo Account
Most services like Gmail, 1600grand, and Zoom don’t require VPN. Services like G & H Drives, Argos, and OnBase do require VPN for off-campus connections. VPN & Duo Mobile setup guide macOS (gdoc) or VPN & Duo Mobile setup guide Windows (gdoc).
✓ Set up your account and sign into Zoom
Macalester uses Zoom for video conferencing. You can sign in and set up your Zoom account (gdoc).
✓ Get ready to work remotely
Be prepared to work remotely by following this checklist. This is a list of technology resources that can be used to enable work from off-campus. Check out the Work Remotely site.
✓ Review computer hardware and software needs with supervisor
Staff positions that require a computer will be provided with one. The Computer Replacement Fund, managed by ITS, is set up to replace computers about once every four years. Tenure-track faculty usually have start-up funds with which to purchase a computer.
✓ Connect your device to Macalester WiFi or eduroam
Macalester College’s wireless network uses your username and password to connect, an authentication method that provides a more secure wireless experience. Another option is to use eduroam, a free, global wifi roaming service that works here at Mac and at participating institutions. Check out the connection guides for your device.
| Macalester WiFi | eduroam |
✓ Request access to Enterprise systems
As a Macalester College staff member, you may require access to Argos, Banner and other enterprise systems. You and your supervisor will work with ITS to get you the access needed.
✓ Review telephone and voice mail needs
Telephone service and voice mail are provided for faculty and staff. Once the telephone and voice mail service is set up, an email with voice mail password and instructions will be sent to the new employee.
| voice mail flowchart | online directory | dialing instructions |
✓ Confirm access to G & H shared drives
Faculty and staff get access to shared drives upon account creation. Windows users go to My Computer. Mac OS users go to Finder > Go > Connect to server > smb://files.macalester.edu server. Use the G drive to share files within a group/department; use the H drive to store personal files. Files stored on the shared drives are backed up nightly.
| shared drives | webfile.macalester.edu | smb://files.macalester.edu |
✓ Set up smartphone or tablet to access Macalester’s email (optional)
Use your smartphone or tablet to read your Macalester email with the GMail App available at the App Store or Google Play. Alternately, you may set up a new account for your iOS mail program.
Android Gmail app | iPhone Gmail app
✓ Find out about Macalester’s e-newsletters and listservs
Faculty and staff are automatically subscribed to appropriate listservs. Academic office professionals may request inclusion on department related listservs. | lists.macalester.edu |
✓ Download MS Office on personally owned computer (optional)
In addition to MS Office being installed on all college-owned computers, the full version is available to staff, faculty and students at no cost as part of our Microsoft volume licensing agreement. Macalester community members find it useful to have a copy of MS Office installed on their own computer.
| software download | Microsoft Office for Windows (gdoc) | Microsoft Office for macOS (gdoc)
✓ Schedule a Google Workspace 1:1 meeting with ITS (optional)
An ITS staff member will reach out to you and schedule a time to meet.
✓ Determine hardware and software needs
Upon request, ITS will re-image the existing computer and remove all data. Part-time staff sometimes share office space and computers. Faculty (tenure-track and non-tenure-track) should contact their AIA for hardware needs. ITS can work with departments to order computers and software not covered under current site-wide license agreements.
| Academic Information Associates (AIA) |
✓ Request phone and voicemail
Telephone service and voicemail are provided for faculty and staff, with some individuals sharing a phone. Send a request to firstname.lastname@example.org to request a change or addition in telephone service for a new hire.
| phone and voicemail | email@example.com |
✓ Account is automatically created 10 days prior to start date by Employment Services, not ITS
Employment Services, not ITS, triggers a new-staff automated workflow that provides new staff with their Macalester account. About 10 days prior to their official start date, new hires are sent an email message to their personal email address with instructions on how to initiate their Macalester account. | online directory | accounts & services |
✓ Confirm Access to department shared drive folders
Access to a department’s share drive or G Drive is automatically granted during the account creation process. Should a new hire require access to a shared drive located outside of their department, send an email to firstname.lastname@example.org to request it, include the name of the shared drive and new hire. | shared drives | webfile.macalester.edu |
✓ Consider if access to Enterprise systems is required
As a Macalester College staff member, your new hire may require access to Argos, Banner and other enterprise systems. You and your employee will work with ITS to get the access needed.
✓ Confirm membership on department listservs, moodlegroups, and Google Groups
Faculty and staff will be automatically subscribed to appropriate listservs, including the email@example.com. Inclusion to department-wide listservs and moodlegroups may be necessary. | lists.macalester.edu | moodlegroups |
✓ Add employee’s email address to the department’s Multi-Function Device scan-to-email addressbook
Most departments have access to a multifunction device (MFD) to print, scan, and send/receive faxes.
✓ Refer new employee to New Employee Techlist
Share this page with your new employee. It’s a great way to get started with technology at Macalester!
✓ Need technology assistance?
Contact the ITS Help Desk should you need assistance with any of the above items.
| firstname.lastname@example.org | 651-696-6525 |