Hours
Fall semester
Monday–Thursday: 8am–9pm
Friday: 8am–4:30pm
Saturday: 12pm–6pm
Sunday: 12pm–8pm
Information Technology Services (ITS)
Contact
Information Technology Services (ITS)Humanities 316
651-696-6525
helpdesk@macalester.edu
ITS Alert: Moodle service restored at 11:45am on Sept 22 2023
Sept 25 2023 @ 9:15am The ITS Help Desk has received reports from some users who were not able to get to moodle.macalester.edu. A change was made to our domain’s firewall to resolve this issue.
Sept 22 2023 @ 4pm Moodle has been stable since ITS updated its database configurations. Thank you for your patience. Should you continue to be affected by this outage, please report it at help.macalester.edu.
Sept 22 2023 @ 2pm Moodle has been stable since ITS updated its database configurations. Thank you for your patience. Should you continue to be affected by this outage, please report it at help.macalester.edu.
Sept 22 2023 @ 11:45am ITS has made an update to our Moodle database to restore access. Thank you for your patience. Should you continue to be affected by this outage, please report it at help.macalester.edu.
ITS Help Desk
Information Technology Services
We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.
Get Connected!
ITS Help Desk
Wifi – eduroam
You don’t have to be on campus to use eduroam’s configuration assistant tool to install and enable the service before arriving at Macalester or traveling to other campuses from around the world. Visitors who do not have a Macalester account or are not from eduroam-participating institutions may use Macalester Guest to connect to wireless.
Student Computers
We strongly recommend students bring their own laptop to campus and follow our base-line laptop recommendations. Apple and Dell offer discounts for education purchases. Macalester’s Emergency Aid Program can provide assistance to students as well.
Forgot your password?
You can reset it yourself with our self-service password reset tool. Just go to 1600grand.macalester.edu and click Forgot Password.
Two-Factor Authentication (2FA)
All students, faculty and staff are required to use 2-factor authentication for 1600grand and Google accounts. It’s easier than you think for someone to steal your password, 2-factor authentication can help keep cybercriminals out, even if they have your password. Securely log into an account with 2 things: 1) something you know (your password) and 2) something you have (your phone).
Knowledge Base
Need help? Search our knowledge base from any where anytime. We have connection guides, software download guides, how-to guides and more. Log in and start a knowledge base search and get some answers!
MacPass
MacPass is your campus ID card. Use the GET Mobile app to upload your ID photo and add Mac Money to your account. Use your MacPass for building access, student meal plans, Mac Money, DeWitt Wallace Library card, and more.