Hours
Fall semester
Monday–Thursday: 8am–9pm
Friday: 8am–4:30pm
Saturday: 12pm–6pm
Sunday: 12pm–8pm
Information Technology Services (ITS)
Contact
Information Technology Services (ITS)Humanities 316
651-696-6525
helpdesk@macalester.edu
Nov, 30 12:00pm – Google reports that some customers might be experiencing a delay in sending emails. For people who are impacted, this would look like a message has been sent, but the recipients don’t get it. If you are affected by this delay, any emails you send from your Macalester (or other affected gmail account) won’t be received until Google resolves the issue. At the moment, it appears that no emails are lost, they will arrive after this issue is resolved. Monitor the status of the issue through the Google Workspace Status Dashboard https://www.google.com/appsstatus/dashboard/
Nov, 30 1:45pm – Google has remediated the issue affecting sending of email.
ITS Help Desk
Information Technology Services
We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.
Get Connected!
ITS Help Desk
Wifi – eduroam
You don’t have to be on campus to use eduroam’s configuration assistant tool to install and enable the service before arriving at Macalester or traveling to other campuses from around the world. Visitors who do not have a Macalester account or are not from eduroam-participating institutions may use Macalester Guest to connect to wireless.
Student Computers
We strongly recommend students bring their own laptop to campus and follow our base-line laptop recommendations. Apple and Dell offer discounts for education purchases. Macalester’s Emergency Aid Program can provide assistance to students as well.
Forgot your password?
You can reset it yourself with our self-service password reset tool. Just go to 1600grand.macalester.edu and click Forgot Password.
Two-Factor Authentication (2FA)
All students, faculty and staff are required to use 2-factor authentication for 1600grand and Google accounts. It’s easier than you think for someone to steal your password, 2-factor authentication can help keep cybercriminals out, even if they have your password. Securely log into an account with 2 things: 1) something you know (your password) and 2) something you have (your phone).
Knowledge Base
Need help? Search our knowledge base from any where anytime. We have connection guides, software download guides, how-to guides and more. Log in and start a knowledge base search and get some answers!
MacPass
MacPass is your campus ID card. Use the GET Mobile app to upload your ID photo and add Mac Money to your account. Use your MacPass for building access, student meal plans, Mac Money, DeWitt Wallace Library card, and more.