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Information Technology Services (ITS)

ITS Help Desk

Information Technology Services

We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.

Get Connected!

ITS Help Desk

Hours

Week of November 21 – Thanksgiving week
Mon & Tue, Nov 21 & 22: 8am – 9pm
Wed, Nov 23: 8am – 4:30pm
Thur, Fri & Sat, Nov 24, 25 & 26: Closed
Sun, Nov 27: noon–10pm​​​​​​​

Wifi – eduroam

You don’t have to be on campus to use eduroam’s configuration assistant tool to install and enable the service before arriving at Macalester or traveling to other campuses from around the world. Visitors who do not have a Macalester account or are not from eduroam-participating institutions may use Macalester Guest to connect to wireless.

Student Computers

We strongly recommend students bring their own laptop to campus and follow our base-line laptop recommendations. Apple and Dell offer discounts for education purchases. Macalester’s Emergency Aid Program can provide assistance to students as well.

Two-Factor Authentication (2FA)

All students, faculty and staff are required to use 2-factor authentication for 1600grand and Google accounts. It’s easier than you think for someone to steal your password, 2-factor authentication can help keep cybercriminals out, even if they have your password. Securely log into an account with 2 things: 1) something you know (your password) and 2) something you have (your phone).

Knowledge Base

Need help? Search our knowledge base from any where anytime. We have connection guides, software download guides, how-to guides and more. Log in and start a knowledge base search and get some answers!

MacPass

MacPass is your campus ID card. Use the GET Mobile app to upload your ID photo and add Mac Money to your account. Use your MacPass for building access, student meal plans, Mac Money, DeWitt Wallace Library card, and more.

ITS Events