ITS Help Desk Regular Hours
Monday-Thursday: 8am-9pm
Friday: 8am-4:30pm
Saturday: 12-6pm
Sunday: 12-8pm
Information Technology Services (ITS)
Contact
Information Technology Services (ITS)Humanities 316
651-696-6525
helpdesk@macalester.edu
Hours
ITS Help Desk
open
until 9:00 pm
ITS Help Desk
Information Technology Services
We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.
Get Connected!
ITS Help Desk
Wifi – eduroam
You don’t have to be on campus to use eduroam’s configuration assistant tool to install and enable the service before arriving at Macalester or traveling to other campuses from around the world. Visitors who do not have a Macalester account or are not from eduroam-participating institutions may use Macalester Guest to connect to wireless.
Student Computers
We strongly recommend students bring their own laptop to campus and follow our base-line laptop recommendations. Apple and Dell offer discounts for education purchases. Macalester’s Emergency Aid Program can provide assistance to students as well.
Forgot your password?
You can reset it yourself with our self-service password reset tool. Just go to 1600grand.macalester.edu and click Forgot Password.
Two-Factor Authentication (2FA)
All students, faculty and staff are required to use 2-factor authentication for 1600grand and Google accounts. It’s easier than you think for someone to steal your password, 2-factor authentication can help keep cybercriminals out, even if they have your password. Securely log into an account with 2 things: 1) something you know (your password) and 2) something you have (your phone).
Knowledge Base
Need help? Search our knowledge base from any where anytime. We have connection guides, software download guides, how-to guides and more. Log in and start a knowledge base search and get some answers!
MacPass
MacPass is your campus ID card. Use the GET Mobile app to upload your ID photo and add Mac Money to your account. Use your MacPass for building access, student meal plans, Mac Money, DeWitt Wallace Library card, and more.
AI at Macalester
Generative AI is a topic that affects all areas of campus and impacts how we teach, learn, fundraise, and manage our daily responsibilities. Macalester is dedicated educating our community about the opportunities and pitfalls that come along with such impactful technological advancements.
MacNav Student App
MacNav is the official student app for Macalester College! Designed based on feedback from Macalester students and student government, MacNav’s purpose is to help Macalester students find what they need quickly on campus.
Student Printing: uniFLOW Online and MFDs
Students: use a multifunction device (MFD) and uniFLOW to print, copy and scan. Printing, copying and scanning are available for students at no cost.